Returns & Exchanges
At Seattle Coffee Gear, we want you to love your brew. If you are not completely satisfied with your purchase, you may return most new, unused items within 30 days for a full refund or exchange.
Initiate Your Return
Visit our online returns portal with your order number and email address to start the process and receive a return authorization.
Pack Your Gear
Carefully pack your items in their original packaging, ensuring all manuals, accessories, and components are included to avoid restocking fees.
Ship It Back
Affix the provided shipping label to your package and drop it off at the designated carrier location; please keep your tracking number for reference.
Inspection & Refund
Once our technicians inspect your return to ensure it meets our quality standards, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing